Emergency Response & Getting Started
What to expect when you first reach out — response times, availability, and how we handle your call.
How quickly can you respond to an emergency?
We offer 24/7 emergency response across the Denver metro area. Our crews are strategically positioned throughout the Front Range for rapid dispatch — including nights, weekends, and holidays. For the fastest response, call us directly at (855) 321-3416.
Are you available on weekends and holidays?
Yes. Property damage doesn't follow a schedule, and neither do we. Our emergency crews operate 24 hours a day, 7 days a week, 365 days a year. We've responded on Christmas Eve, during blizzards, and at 3 AM — whenever our customers need us.
Do you provide estimates before work begins?
Yes. We provide no-obligation on-site inspections and estimates for all types of property damage. We assess the situation, explain exactly what needs to be done, and provide a detailed cost breakdown before any work begins. There's never any pressure to proceed.
What should I do before you arrive?
If it's safe to do so: stop the water source (shut off the main valve), turn off electrical power to affected areas, move valuables to a dry location, and take photos of the damage for insurance documentation. Don't use household vacuums on standing water. When you call, we'll walk you through specific safety steps for your situation.
What areas do you serve?
We serve Denver and 19+ communities across Colorado's Front Range, including Arvada, Aurora, Boulder, Brighton, Broomfield, Castle Rock, Centennial, Commerce City, Englewood, Golden, Highlands Ranch, Lakewood, Littleton, Longmont, Northglenn, Parker, Thornton, Westminster, and Wheat Ridge. If you're unsure whether we cover your area, just call — we're happy to check.
What services do you provide?
We specialize in residential property restoration: water damage restoration, mold remediation, sewage cleanup, and 24/7 emergency response. From the initial emergency call through final repairs, one certified team handles everything.
Water Damage Restoration
The most common questions about water damage — how fast to act, what to expect, and how the process works.
How fast should water damage be addressed?
As quickly as possible — ideally within the first 24 hours. Mold can begin growing within 24–48 hours of water exposure. Structural materials (drywall, wood framing, subflooring) weaken and warp the longer they stay wet. Bacteria multiply rapidly in standing water. The faster professional drying begins, the less damage occurs and the more belongings can be saved.
How long does the water damage restoration process take?
Timelines vary depending on the extent and type of damage. Minor water damage — a single room with clean water from a broken pipe — can typically be dried and restored in 3–5 days. Major flooding or multi-room damage may take 1–2 weeks for structural drying, plus additional time for reconstruction. Every situation is different. Call us at (855) 321-3416 to discuss your specific case and get a realistic timeline.
Can water-damaged items be saved?
Many items can be salvaged with prompt professional treatment — including furniture, electronics, documents, photographs, and clothing. We use specialized content cleaning techniques, controlled drying environments, and pack-out services to protect your belongings. The key factor is speed: the sooner restoration begins, the more can be saved.
What types of water damage do you handle?
We handle all categories of water damage: Category 1 (clean water from broken pipes and supply lines), Category 2 (gray water from appliances, sump pumps, and minor contamination), and Category 3 (black water from sewage, flooding, and serious contamination). Each category requires a different treatment protocol, and our technicians are trained and certified to handle all three safely.
Do I need to leave my home during water damage restoration?
It depends on the severity. Minor damage from clean water (Category 1) in a limited area usually allows you to stay in your home while equipment runs. Severe flooding, sewage backups (Category 3), or extensive contamination may require temporary relocation for your safety. We'll assess the situation on-site and give you a clear recommendation.
Why can't I just dry the water damage myself?
Surface drying with fans and towels removes visible water but doesn't address moisture trapped inside walls, under floors, and within structural materials. Without professional-grade extraction, dehumidification, and moisture monitoring, hidden moisture leads to mold growth, structural decay, and ongoing damage that becomes much more expensive to repair later. Professional equipment and training make the difference between a complete dry-out and a problem that comes back.
Mold Remediation
Understanding mold risks, remediation process, and prevention after water damage.
Can mold grow after water damage?
Yes, and quickly. Mold spores are naturally present in the air and begin colonizing wet materials within 24–48 hours. That's why rapid response and thorough structural drying are critical after any water event. Our restoration process includes antimicrobial treatment and ongoing moisture monitoring specifically to prevent mold growth during the drying period.
How do I know if I have a mold problem?
Common signs include visible mold growth (black, green, or white patches on surfaces), musty or earthy odors, unexplained allergy symptoms (sneezing, congestion, eye irritation), and recent water damage or persistent moisture. Mold can also grow hidden inside walls, under flooring, and in HVAC systems. If you suspect mold, a professional inspection can identify the source and extent. Call us at (855) 321-3416 for a thorough assessment.
What does the mold remediation process involve?
Professional mold remediation follows a structured protocol: containment of the affected area using plastic sheeting and negative air pressure, HEPA air filtration to capture airborne spores, removal of mold-contaminated materials, antimicrobial treatment of remaining surfaces, structural drying to eliminate the moisture source, and post-remediation verification. We follow IICRC S520 standards for mold remediation.
Is mold dangerous to my health?
Mold exposure can cause respiratory issues, allergic reactions, headaches, and other health problems — particularly for children, the elderly, and anyone with respiratory conditions or compromised immune systems. Certain mold species produce mycotoxins that pose more serious health risks. Professional remediation protects your household by safely removing mold and preventing recurrence.
Insurance & Cost
How insurance claims work, what's covered, and what restoration typically costs.
Do you work with insurance companies?
Yes. We work with all major insurance providers — State Farm, Allstate, USAA, Liberty Mutual, Farmers, Nationwide, Progressive, and every other carrier. We document all damage from minute one (professional photos, moisture readings, detailed scope of work) and communicate directly with your adjuster throughout the process to help maximize your coverage.
Does homeowner's insurance cover water damage?
Most homeowner's insurance policies cover sudden and accidental water damage — burst pipes, appliance failures, roof leaks from storms, and similar events. Gradual damage from slow leaks or deferred maintenance is often excluded. Flood damage from external sources (rising rivers, heavy rainfall) typically requires separate flood insurance. Coverage details vary by policy, so we recommend contacting your insurer. We can help you understand what's likely covered once we assess the damage.
How much does water damage restoration cost?
Costs depend on several factors: the type and extent of damage, the size of the affected area, water contamination category, materials involved, and whether reconstruction is needed. Minor water damage may cost significantly less than a major multi-room flood requiring full reconstruction. Every project is unique — that's why we provide free, no-obligation on-site estimates. Call us at (855) 321-3416 to schedule an assessment and get an accurate cost breakdown for your specific situation.
Do I have to pay out of pocket?
In many cases, insurance covers all or most of the restoration cost (minus your deductible). We offer direct insurance billing, which means we bill your insurance company directly so you don't have to pay the full amount upfront. We handle the documentation and paperwork to streamline the process for you.
Can you help if I don't have insurance?
Absolutely. We work with both insured and uninsured property owners. For uninsured projects, we provide a detailed estimate upfront so you know exactly what to expect. We're transparent about pricing and never recommend services that aren't necessary.
Our Process & Timeline
What happens from the first phone call through project completion.
What does the restoration process look like from start to finish?
Our process follows five key phases: 1) Emergency response — we arrive on-site, assess the situation, and begin mitigation immediately. 2) Inspection and documentation — thorough damage assessment with moisture meters and thermal imaging, detailed documentation for insurance. 3) Mitigation — water extraction, structural drying, dehumidification, and contamination control. 4) Cleanup and sanitization — antimicrobial treatment, odor removal, and content cleaning. 5) Reconstruction — repair and rebuild of damaged structures to pre-loss condition. A dedicated project manager coordinates everything and keeps you informed throughout.
How long do drying and dehumidification take?
Structural drying typically takes 3–5 days, depending on the extent of water penetration, the materials affected, and ambient conditions. We monitor moisture levels daily with professional-grade meters and only complete the drying phase when readings confirm all materials are below acceptable thresholds. Rushing this step risks mold growth and structural problems later.
Will you handle the full reconstruction, or just the drying?
We handle the entire project — from emergency water removal through complete reconstruction. That includes drywall, flooring, painting, cabinetry, trim work, and any other structural repairs needed to return your property to its pre-loss condition. One team, one project manager, no subcontractor runaround.
How will I know the restoration is complete?
We perform a final walkthrough with you to review all completed work. Moisture readings are taken to confirm all materials are dry and within normal range. We provide documentation of the entire project — before and after photos, moisture logs, and a summary of all work performed — for your records and your insurance provider.
Certifications & Equipment
Our professional credentials and the technology behind effective restoration.
What is IICRC certification?
The IICRC (Institute of Inspection Cleaning and Restoration Certification) is the leading credentialing body for the restoration industry. IICRC-certified technicians have completed rigorous training in water damage restoration (WRT), applied structural drying (ASD), and mold remediation, among other specializations. It is the standard most insurance companies look for when approving restoration work — and it means our technicians follow the highest industry protocols on every job.
What is IAQA certification?
The IAQA (Indoor Air Quality Association) certification demonstrates expertise in indoor environmental quality — including mold assessment, moisture control, ventilation, and air quality testing. IAQA-certified professionals follow evidence-based protocols for maintaining healthy indoor environments during and after restoration work. This certification is particularly important for mold remediation and ensuring your property's air quality is safe after any water damage event.
What does BBB accreditation mean?
BBB (Better Business Bureau) accreditation means our company has met the BBB's standards for trust, including a commitment to making a good faith effort to resolve consumer complaints, being transparent about business practices, and honoring commitments to customers. It's a third-party validation that we operate with integrity and stand behind our work.
What equipment do you use for water damage restoration?
We use industrial-grade, professional equipment — the same tools and technology used on large commercial restoration projects. This includes: truck-mounted water extractors for rapid water removal, commercial dehumidifiers (LGR and desiccant) for structural drying, high-velocity air movers to accelerate evaporation, HEPA air scrubbers for airborne particle filtration, infrared thermal imaging cameras to detect hidden moisture behind walls and under floors, and professional-grade moisture meters (pin-type and pinless) for precise moisture tracking throughout the drying process.
Why does professional equipment matter?
Consumer-grade fans and dehumidifiers cannot generate the airflow, extraction power, or dehumidification capacity needed to properly dry structural materials. Professional equipment removes water faster, dries deeper into materials, and prevents hidden moisture pockets that lead to mold and structural decay. Thermal imaging reveals water behind walls that you can't see or feel — catching problems before they become costly repairs.
Residential Properties
Do I need to leave my home during restoration?
It depends on the severity of the damage. Minor water damage from clean water in a limited area typically allows you to stay in your home during the drying process. However, sewage backups (Category 3 water), extensive mold, or major flooding affecting multiple rooms may require temporary relocation for safety. We'll advise you based on the on-site assessment.
Still have questions? Every property damage situation is unique. The best way to get specific answers about your case is to talk with our team directly. Call us at (855) 321-3416 — we're available 24/7 and happy to walk you through anything.